Refund Policy

WITHDRAWAL ORDER
Customer Lotus Herbals recognizes the right of withdrawal as provided by relevant legislation Leg. 206 of 06/09/2005 as well as modified by D.lgs.21 / 2014. The deadline to exercise this right is 14 days. working from the date of receipt of the products. This communication must be made by email to:
erboristerialotus@gmail.com
Under current legislation, you have the right to terminate the contract without penalty and without specifying the reason. The customer in the event that the products are defective or damaged may opt for replacement or reimbursement of the amount paid. Essential condition for the exercise of the right of withdrawal is the substantial integrity of the property to be returned. The products subject to reconsideration with their packaging and anything else was included in the original equipment together with the shipping document, and its receipt or invoice, must be returned within 14 working days from the date of dispatch of the notice on the withdrawal. The return of products is your responsibility and your responsibility. Please do not return the goods on delivery, as will not be accepted. The shipment will be made by the consumer to the following address :

Erboristeria Lotus
Via Italy nr 4
71010 Cagnano Varano (FG)
Italy

The withdrawal will be considered validly exercised only in accordance with the conditions mentioned above. Where these conditions are not respected, * Lotus Herbals * shall not be obligated to repay the monies. The right of withdrawal does not apply:

  1. the supply of goods made to specifications or clearly personalized;
  2. the supply of goods which are liable to deteriorate or expire rapidly;
  3. the supply of sealed goods which are not suitable to be returned for hygiene reasons or related to the protection of health and were unsealed after delivery;

The exercise of the right of withdrawal will not involve any cost to the customer except for shipping charges for the return of the goods purchased. Within 14 days of receipt of notice * Lotus Herbals * will refund the amount paid by the customer for the purchase of the goods. It is the responsibility of the consumer to provide timely data on which to obtain reimbursement For complaints of any kind, please contact :

Erboristeria Lotus
Via Italy No 4
71010 Cagnano Varano (FG)
Italy
e-mail: erboristerialotus@gmail.com